zxx1 Privacy Policy

When you register and use the zxx1 platform, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name, email address, and date of birth
• Username and password for login
• Mobile banking numbers (bKash, Nagad, Rocket) provided for transactions
• National ID card or passport details for identity verification (KYC)
• Any information provided when contacting customer support

1.2 Automatically Collected Information

• IP address, browser type and version
• Device type, operating system, and device identifier
• Time spent on the site, pages visited, and click patterns
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

1.3 Information Received from Third Parties

In some cases, we may also collect information from approved third-party service providers for identity verification or fraud prevention purposes.

zxx1 uses your information only for the following legitimate purposes:

2.1 Account Management and Security

• Creating, verifying, and keeping your account active
• Keeping the login process secure and preventing fraudulent activity
• Ensuring age verification (preventing access for those under 21)
• Providing account recovery and password reset facilities

2.2 Financial Transactions

• Processing deposits and withdrawals via bKash, Nagad, and Rocket
• Enforcing the ৳500 minimum deposit and ৳800 minimum withdrawal policy
• Maintaining financial records and complying with anti-money laundering (AML) requirements

2.3 Service Improvement and Personalisation

• Customising your experience based on your gaming preferences
• Presenting bonuses and promotional offers in a relevant way
• Analysing and improving platform performance
• Keeping you informed about new games and features

2.4 Customer Support

• Providing 24/7 live chat support in Bengali
• Resolving your complaints and queries
• Sending important service-related notifications

We do not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Partners

Only the minimum information necessary to complete a specific service is shared with payment processors (bKash, Nagad, Rocket), identity verification agencies, and technology providers. These partners are obligated to keep information secure under our privacy policy.

3.2 Legal Obligations

We may provide information when required to do so based on any legal process, court order, or valid request from a government authority. Where possible, you will be notified in advance.

3.3 Fraud and Security

Information may be shared with relevant authorities for the purpose of investigating fraudulent activity, money laundering, or other illegal conduct.

3.4 Business Transfers

In the event of a future company merger or acquisition, your information may be transferred to the new entity, but the protections of this policy will continue to apply.

zxx1 uses various types of cookies to operate the website properly and to improve the user experience.

4.1 Essential Cookies

The basic functionality of the website is not possible without these cookies. They are essential for maintaining login sessions, security tokens, and storing form data. There is no option to disable these cookies.

4.2 Functionality Cookies

These cookies are used to remember your preferred language, layout settings, and other personalised options. You can control these from your browser settings.

4.3 Analytics Cookies

Anonymous analytics data is collected to understand which pages of the site are most used and how users navigate the site. This information helps improve the service.

4.4 Cookie Controls

You can block or delete cookies at any time by changing your browser settings. However, doing so may limit some functionality of the site.

zxx1 adopts industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data transfers between your browser and our servers take place through an encrypted connection.
• Password Hashing: Your password is never stored directly; it is hashed using a strong cryptographic algorithm.
• Access Controls: Only authorised staff can access your information, and only on a need-to-know basis.
• Regular Security Audits: Our systems are regularly tested to identify and address potential vulnerabilities.
• Data Centre Security: Our servers operate under high-standard physical and digital security.
• Two-Step Verification: An additional verification process is activated in the event of suspicious login activity.

While we are committed to ensuring the highest level of security, no method on the internet is completely impenetrable. You can also contribute to security by keeping your account password confidential and notifying us immediately if you notice any suspicious activity.

We retain your personal information only for as long as necessary:

• Active Account: Information is retained for as long as your account remains active.
• After Account Closure: Certain records are kept for a defined period to fulfil legal and regulatory obligations.
• Financial Records: Records of financial transactions may be retained for an extended period in accordance with legal requirements.
• Customer Support Communications: Retained for a reasonable period after resolution.

Once the defined period has passed, your information is securely deleted or anonymised.

You have the following rights regarding your personal information:

7.1 Right to Access Information

You may request a copy of the personal information we hold about you. We will respond to this request within a reasonable time.

7.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you can contact our customer support to have it corrected.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations or legitimate business reasons.

7.4 Opting Out of Marketing Communications

You may unsubscribe from promotional emails and notifications at any time. Important service-related communications may still be sent.

7.5 Right to Raise a Complaint

If you have any concerns about the protection of your information, please contact us first. We are committed to resolving issues quickly and to your satisfaction.

zxx1 is strictly not intended for persons under the age of 21. We do not knowingly collect personal information from minors.

An age verification process is carried out at the time of registration. If we become aware that a minor has created an account, that account and the associated information will be deleted immediately.

If you believe that a minor is using our platform, please notify our customer support immediately.

zxx1 may use servers and services located outside Bangladesh. In such cases, your information may be processed or stored in another country. However, in all cases we ensure that:

• Equivalent or higher-standard agreements are in place for data protection
• Partner organisations comply with the standards of this privacy policy
• Only the minimum information necessary to provide the service is shared

We may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and you will be notified by email in the case of significant changes.

If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team will respond to you as soon as possible.